Master Service Agreement
Effective Date: 08/30/2025
By purchasing or subscribing to services (“Services”) from HiringSky (“Provider”), you (“Client”) agree to the following terms and conditions.
1. Scope of Agreement
This Agreement sets forth the general terms and conditions that govern all Services purchased from HiringSky. Specific details of each Service (deliverables, timelines, and pricing) may be defined in Service Schedules or as published on HiringSky’s website.
1.1 Service Categories
This Agreement applies to the following service categories offered by HiringSky:
Search Services: Includes Basic and Advanced candidate sourcing.
Candidate Agent Services: Includes resume/LinkedIn revisions, job lead matching, and coaching.
Portfolio Services: Includes personal branding, career storytelling, and visual portfolio creation.
Each category may have specific deliverables, timelines, and refund policies as outlined in the applicable Service Schedule or published on HiringSky’s website.
2. Client Responsibilities
To ensure effective outcomes, Clients agree to:
Provide accurate job descriptions, candidate information, and/or hiring requirements.
Respond to HiringSky’s requests for information or feedback within 5 business days.
Notify HiringSky of any internal hiring changes affecting the Services.
Make timely payments for all agreed-upon Services.
The client acknowledges that failure to provide necessary information or feedback within the stated timeframe may result in service delays and forfeiture of any refund rights.
3. Payments & Subscription Billing
3.1 Payment Terms
Clients agree to pay all fees associated with the Services as outlined on HiringSky’s website or in the applicable Service Schedule. Payments are processed via Squarespace; accepted methods include credit/debit cards, PayPal, and ACH transfers.
Late payments beyond 5 business days may result in service suspension and may incur a late fee or interest as permitted by law.
4. Refund Policy
4.1 Search Services
Refunds are available only if no qualified candidates are provided within 7 business days. Completed sourcing efforts that yield candidate engagement are non-refundable, regardless of hire outcome.
4.2 Candidate Agent Services
For the purpose of this agreement, 'Service Commencement' is defined as the completion of the initial Career Alignment Call. After Service Commencement: No cash refunds. HiringSky will remedy issues via:
One additional revision cycle (resume/ LinkedIn)
Replacement of up to three job leads that don’t meet the mutually agreed criteria
One 30-minute follow-up coaching call
A $25 service credit toward a future service (Client’s choice)
Client-caused delays (e.g., missing sessions, late feedback, role changes) render the order non-refundable.
4.3 Portfolio Services
Refunds issued only if HiringSky fails to deliver agreed-upon branding materials or visual assets. Once drafts are created or sessions are booked, refunds are limited to service credits or revisions.
4.4 Service Cancellations
If the Client cancels within 24 hours of purchase and before HiringSky begins work (no call booked, no drafts created), HiringSky will issue a 100% refund to the original payment method.
4.5 How to Request
Email contact@hiringsky.com within 7 days of service completion (or cycle end for subscriptions). HiringSky will respond within 3 business days; approved credits processed within 10 business days.
4.6 Non-Refundable Situations
Failure to provide necessary job details or materials 3 business days from start of service
Lack of client feedback within 5 business days of receiving candidates
Internal hiring freezes or organizational changes after service has begun
Completed job promotion or sourcing efforts that yielded candidate engagement
5. Scheduling, Rescheduling & No-Show Policy
Session Definition: “Session” means any scheduled meetings with HiringSky (e.g., Career Alignment Call, Interview Prep).
Time Zone: All times are in America/EST unless otherwise agreed in writing.
Rescheduling (with 24 hours or more notice): One free reschedule is allowed. Additional reschedules may incur a $25 fee or a shortened session.
Late Cancellation (with less than 24 hours' notice): The session is deemed delivered and becomes non-refundable. Paid make-up sessions may be offered at HiringSky's discretion.
No-Show: Arriving 20 minutes or more late at a meeting without notice counts as a no-show.
Late Arrival (less than 10 minutes late): The session will still end at the originally scheduled time.
Client Delays: May result in paused service or extended timeline. Services are considered fulfilled if delays prevent completion.
Force Majeure: Documented emergencies may qualify for a one-time courtesy reschedule or at the discretion of HiringSky.
6. Confidentiality & Non-Disclosure
Both parties agree to keep confidential any proprietary or sensitive information exchanged during the hiring or job search process, including but not limited to:
Candidate resumes and contact details
Hiring strategies and internal discussions
Business, operational, or financial information
HiringSky will not share client or candidate information with third parties except as required to fulfill Services or as legally required. Clients agree not to disclose or distribute HiringSky’s proprietary research methods, templates, or outreach strategies.
This confidentiality obligation shall survive for 2 years after termination of the Agreement.
7. Dispute Resolution & Arbitration
7.1 Initial Resolution
Clients must first contact HiringSky at contact@hiringsky.com and allow 5 business days to resolve disputes informally.
7.2 Mediation
If unresolved, both parties agree to participate in good-faith mediation with a neutral third party.
7.3 Arbitration
If mediation fails, disputes shall be resolved through binding arbitration in New York, NY, administered under the commercial arbitration rules of the American Arbitration Association (AAA). Arbitration may be conducted remotely. Each party bears its own arbitration costs. The arbitrator’s decision is final and binding.
7.4 Chargebacks & Disputes
Clients agree not to initiate chargebacks or payment disputes with their bank or payment provider until the dispute resolution process above is completed.
This clause survives termination of the Agreement.
8. Limitation of Liability
HiringSky is not responsible for:
Final hiring decisions made by Clients
Employer–employee disputes after hiring
Any losses or damages resulting from Client’s use or inability to use the Services
To the maximum extent permitted by law, HiringSky’s liability shall not exceed the total fees paid by the Client for the specific Service in dispute. HiringSky shall not be liable for indirect, incidental, or consequential damages.
9. Termination & Suspension
HiringSky reserves the right to:
Terminate Services if a Client violates these Terms
Suspend Services if payments are overdue beyond 5 business days
Refuse Services to any entity engaged in fraudulent, discriminatory, or unethical hiring practices
Clients will be notified in writing prior to termination or suspension and given a 5-day cure period where applicable.
10. Changes to Terms
HiringSky may update these Terms at any time. Clients will be notified of material changes via email or website updates. Continued use of Services constitutes acceptance of revised Terms.
Material changes may require affirmative acceptance for continued service.
11. Governing Law & Final Binding Clause
This Agreement shall be governed by and construed in accordance with the laws of New York, United States of America.
All disputes shall be resolved exclusively by binding arbitration as outlined in Section 7. Client waives the right to file claims in court or participate in class actions. The client acknowledges and agrees to this waiver by purchasing or subscribing to Services.
12. Entire Agreement & Survival
This Agreement constitutes the entire understanding between the parties and supersedes all prior communications. Sections on confidentiality, dispute resolution, and limitation of liability shall survive termination.